Business Coaching/Process Improvement 2021
project details
Business Coaching/Process Improvement 2021
Contract Date February 1, 2021
work process
Description of the project
Air-Right is a thriving air-conditioning company that has grown more than 100% from 2020 to 2021. This type of growth is what all organizations dream of, but it also quickly identifies the processes and practices that are not scalable. Our role was to coach the leadership to drive additional growth and to develop a standardized process for their sales department.
The Problem
Extreme growth leads to a need for scalability in the processes as well as enhanced management and leadership. As with any company that has achieved success and grown, the preliminary structures and frameworks that supported early growth have now been assessed as needing evaluation and redevelopment to address several issues necessary to ensure long-term sustainability and stability. Air-Right quickly identified they needed some assistance with gaining these efficiencies.
The Strategy
Our approach focuses on working closely with ownership of Air-Right to ensure that project objectives are clearly understood upon engagement, that interim results and key milestones are adhered to and met, communication remains strong from start to finish, and deliverables are being achieved. We are using a collaborative work plan that engages key employees at distinct stages in the process and will therefore build support for the final recommendations and plans as progress is made.
Our initial focus was on coaching leadership to develop their perspective on how to manage, measure, motivate, and train in a growing organization. From there, we developed the materials and manuals that define their new sales and customer focused communications processes in order to bring the consistency needed for continued growth.
The Outcome
Management has already reported additional growth in the company, but more importantly a shift in the company’s culture that will help expedite and maintain healthy growth in the future.