Business Consulting 2021
project details
Business Consulting 2021
Contract Date January 5, 2021
work process
Description of the project
Express Home Services was an existing home services company that, in January of 2021, was struggling to pay the bills, keep their employees working, and in danger of going out of business altogether. Our role was to go in and fully overhaul the business, develop processes, train management and staff, implement new technology, and make the company profitable.
The Problem
The organizational assessment identified some key opportunities for development and improvement. Financial controls, data management tools, vendor management, clearly defined and standardized processes, defining roles and expectations, and coaching for all employees were the most critical opportunities for improvement.
The Strategy
Our strategy focuses on working closely with representatives of the company, from the owners to the customer service representatives, to ensure that project objectives are clearly understood upon engagement, that interim results and key milestones are adhered to and met, communication remains strong from start to finish, and deliverables are being achieved. We use a collaborative work plan that engages key employees at distinct stages in the process and will therefore build support for the final recommendations and plans as progress is made.
Our initial focus was on the easy and most impactful changes, which we identified as sales training, vendor management, and implementing cost controls. From there we expanded and started defining organizational structure, expectations, defining roles, and documenting processes.
The Outcome
In the first 90-days, our changes resulted in more than a 330% increase in revenue year-over-year.